Shipping & Returns


Pup Active Store

Shipping

Please allow 1-2 business day(s) for your order to be processed. Once your order is processed, your purchases will be printed and then shipped. On average, domestic orders will arrive within 3 weeks and international orders within 4 weeks. Orders are not processed or shipped on Saturdays, Sundays or holidays. All Pup Active store orders are shipped via USPS.

Exchanges/Returns

Prior to returning or requesting an exchange, please email us at info@pupactive.com to give us a heads up or answer any questions.

All items must be in original condition.

NOTE: Dog clothing is not returnable.  When choosing a size, please feel free to email info@pupactive.com to figure out the best size for your pup to avoid a size issue. Sorry, no exceptions on this policy. We can DEFINITELY help avoid sizing issues before you order! We don't bite so feel free to reach out! 

Items denied for return include, but not limited to the following items:

  • Visible stains or signs of wear
  • Dog clothing (see above)
  • Washed or damaged

Please return items to:

Pup Active

204 37th Ave N.

#244

St. Petersburg, FL 33704